Privacy Policy
At LucySewell.com, we are committed to protecting and respecting your privacy. Your privacy is important to us and we will only use your personal information to administer your account and to provide the products and services you have requested from us. This privacy policy explains what personal data we collect from you and how we use it. We encourage you to read the summaries below.
This notice applies to all LucySewell.com interactions including all services and products offered at LucySewell.com
HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you use our website, for example, when you contact us about and/or sign up to our products and services, or if you register to receive LucySewell.com updates.
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
· The personal information we collect includes, your name, email address, gender and age.
· If you make a purchase online for any product or services, your card information will not be held by us. It is collected by third party payment processors, who specialise in the secure online capture and process of credit/debit card transactions.
· Questions, queries or feedback you leave.
· Email address and subscription preferences when you sign up to our mailing list.
HOW IS YOUR INFORMATION USED?
We may use your information to:
· Send you communications which you have requested and that may be of interest to you, as confirmed by your original opt-in. These may include information about services, products, or other similar activities.
· Administer and process orders for products and services purchased.
· Seek your feedback on the services we provide.
· Notify you of changes to our products and/or services.
We will hold your personal information on our system for as long as it is necessary for the relevant activity.
WHO HAS ACCESS TO YOUR INFORMATION?
We use a third-party email service, MailChimp, to manage our regular email communications to members, and MailChimp acts as a data-processor on behalf of LucySewell.com. We routinely transfer this data to MailChimp, for the purposes of creating, adding to and maintaining our mailing lists, which we use to communicate with members about products and services.
MailChimp is a US-based company and has staff based outside the EEA, and stores your data in the US. MailChimp is certified under the EU-US Privacy Shield framework. When you sign up to our email alerts, you agree to your data being stored in this way.
As a data processor on behalf of LucySewell.com, MailChimp will use your information to send you email alerts if you request them. You can find out more about how MailChimp collects and stores your information.
We use a third-party company, Stripe, to process payments on behalf of LucySewell.com.
As a data processor on behalf of LucySewell.com, Stripe will use your information to send you email alerts if you request them. You can find out more about how Stripe collects and stores your information.
To improve our products and services, we may use third-party communications service, Wufoo, to collect feedback from clients and customers.
As a data processor on behalf of LucySewell.com, Wufoo, will use your information to send you email alerts if you request them. You can find out more about how Wufoo collects and stores your information.
As a subscriber to our email alerts, we may contact you from time to time to ask for your feedback on how to improve our email alert service.
We will not sell or rent your information to third parties.
YOUR RIGHTS
You have the right to request that LucySewell.com ceases to process your data and the “right to be forgotten” where, upon your request, LucySewell.com will delete all personal data held about you.
You also have the right to request that LucySewell.com restricts the processing of your data and the right to object, at any time, to the use of your data for direct marketing purposes.
Additionally, you have the right to be informed as to the exact data we hold about you and what this has been used for.
If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.
If you change your email address or any other information we hold is inaccurate or out of date, you have the right to request that this be amended.
Alternatively, you may contact LucySewell.com to request that you are unsubscribed, or to exercise any of your rights listed above.
CONTACT
To contact us about any of the above, or to unsubscribe or erase your information, please email info@lucysewell.com.
ESCALATION
If you feel that there is a problem with the way in which we are handling your data, you have the right to complaint to the Information Commissioners Office (ICO):
https://ico.org.uk/concerns/